Frequently Asked Questions

  • Do you offer home delivery?

    Yes: We can deliver to anywhere within mainland Uk. There is a cost per mile for this service which will be made clear to you. Once you have reserved your vehicle of choice we will contact you within working hours to discuss your collection or delivery.

    All deliveries are carried out by staff trained in social distancing and safe practices to limit
    potential risks surrounding COVID-19.

    All vehicles delivered, will receive a 14 day money back guarantee.

  • Tell me more about the 14 day money back guarantee?

    If you purchase one of our vehicles online and are not completely satisfied, we will guarantee you your money back for the first 14 days. (See our full terms and conditions for exact detail on this).

    The 14 day guarantee only applies if we deliver the vehicle to you and not if you collect from us.

  • What do I need to bring with me to buy a vehicle?

    We will need to take a photo copy of your driving licence as proof of your identity. The driving licence will need to be the photograph/card style. We are unable to accept the paper style driving licence as proof of identity. If you do not have a photo driving licence then you may bring a passport as proof of identity.

    If you would like to test drive the vehicle, we will also need to carry out an online licence check prior to allowing you to drive the vehicle. This allows us to check for any driving convictions which we must for, our insurance cover. In order for us to do this we will need you to provide us with your National Insurance number. We do not store your National Insurance Number on file for security reasons, we simply enter your N.I number directly into the GOV.co.uk website while you are present.

    If you are not comfortable providing us your National Insurance Number you can go online and obtain a check code from the government website below. Simply bring the check code with you and we can use this to conduct your driving licence check.



  • Are the vehicles available for test drive before I buy?

    Yes (providing the vehicle is not 'Awaiting Preparation'). If it shows 'Awaiting Preparation' then the vehicle will not be available to view or test drive until the full preparation process has been completed. If the vehicle of your choice is in preparation and you wish to view it, you can register your interest with us and we will inform you as soon as it is ready to view.

  • How can I test drive a vehicle and maintain social distancing?

    In order to maintain safety and social distancing, we now allow unaccompanied test drives, providing you are above the age of 25 and below the age of 70. You must also have no more than 5 penalty points and have held a full UK driving licence for a minimum period of 12 months.

    We are also able to accompany you on a vehicle test drive and will provide faces masks for both you and our member of staff. Please note that under this circumstance, only the driver and our member of staff will be permitted to sit in the vehicle for safety reasons.

  • What background checks do you carry out on the vehicles?

    We conduct a full background check on every vehicle prior to sale, which ensures the vehicle is not affected by any of the following:

    • Stolen?
    • Not an insurance write off?
    • Has no outstanding finance?
    • There are no mileage discrepancies?
  • Can I drive away on the day?

    Yes, as long as the vehicle is not displayed as “Awaiting Preparation”, the majority of our vehicles are ready to drive away the same day. Please contact our sales team if you are unsure about the vehicle status.

  • How do I insure and tax my vehicle?

    When you collect the vehicle from our dealership, part of our handover process is to tax the vehicle online before you leave. We will take care of the transfer of ownership for you. All you will need to do is ensure you have your credit or debit card with you so you can pay for the vehicle road tax online. If we deliver the vehicle to you then you will need to tax the vehicle when it arrives with you as we will not carry this out on your behalf beforehand.

    You can also pay for the vehicle tax via direct debit. We can assist you with this during the

  • How much warranty does the vehicle come with?

    Warranties are available to purchase from as little as 3 months, right up to 3 years. Please ask a member of our sales team for further information on the extended warranties we offer. If you choose to purchase the vehicle with no warranty then your consumer rights will not be affected.

  • Do you accept part exchanges?

    Yes, we accept all part exchanges, regardless of the age, mileage or condition.

    We will value your part exchange and stand on our valuation for 7 days. If we have valued
    your part exchange via our online service or over the telephone. We will stand on our valuation, providing the vehicle matches the description given.

    Read our Part Exchange page for a full explanation of how you can part exchange your
    existing vehicle.

Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/check-your-vehicle/

Avalon Motor Company

Click and Collect

Buy your car online for a fully refundable £199 deposit and collect it within 48 hours from our COVID adapted showroom in a safe and socially distanced environment.*

We Deliver

Buy online or via telephone and we can arrange a professional contact free, socially distanced delivery service to your front door anywhere in mainland UK and you will receive a 14 day money back guarantee.*

*(T&C's apply)