MOTOR INDUSTRY CODE OF PRACTICE
The New Car Code of Practice sets out the standards that vehicle manufacturers and franchised dealers comply with.
The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.
As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.
Here at Avalon we are committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry's Code of Practise for Service & Repair.
The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
For further information you can visit their website at www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008 (option 1).
As you'll see below, the Code covers all the important rules about selling new cars, as well as guidelines for services and repairs.
The Motor Industry Code of Practice for New Cars covers:
- New car sales
- Manufacturer’s warranties
- Availability of replacement parts
- Complaints handling
SERVICE AND REPAIR
The Motor Industry Code of Practice for Service and Repair requires us to provide:
- Honest and fair services
- Open and transparent prices
- Completion of work as agreed
- Invoices that match quotes
- Competent and conscientious staff
- Straightforward and speedy complaints handling